Enter Your IMEI and ICCID/CSN Device Info on AT&T Easy Activate portal to activate service on your phone, tablet or connected device, IoT and wearable. Some things to try before calling us: • Have you allowed enough time for activation to complete? It can take 15 min to 4 hours unless porting outside of business hours • Switch your device off and on again (or if a USB modem, disconnect it from your computer) every now and then • Sync your device with any companion software that it may have (eg. ITunes, Kies, etc.) • Remove and re-insert your SIM card and ensure it's seated correctly in your device Give us a call if you need help, our contact details are at the base of this page. Double check or try the following: • You're entering the SIM card number and any other requested details correctly • You're activating the right type of SIM for your service. (eg. a Prepaid SIM for a Prepaid service) • Likewise for Mobile Broadband / Mobile Phone as these SIM cards are not interchangeable • Removed and re-inserted your SIM card and ensured it's seated correctly in your device • If porting, make sure that you're entering your previous service provider's account and personal details correctly We're here to help For Prepaid activation assistance Have your SIM card number and personal details handy, insert your new SIM card and call us on 555 (it doesn't need to be active to reach us on this number) or and follow the steps to activate. For Postpaid (billed service) activation assistance Have your SIM card number and personal details handy and follow the for activating your SIM. Or visit us in-store Click the store locator button to find your nearest 'yes' Optus Shop. Locate the SIM Card Slot The first step in activating a SIM card on a Samsung Galaxy is inserting the SIM card into the phone. If your phone is brand new, this step is not required as there is already a SIM card in the when you purchase it. To locate your SIM card—or your phone's SIM card slot, if your phone does not currently have a SIM card installed—remove the back cover of your Samsung Galaxy. You should be able to see the SIM card slot with the battery still in place; however, you do need to remove the battery to install the SIM card later. The SIM card slot is slightly larger than the slot for the. You can find the SIM card slot above the battery on all Samsung Galaxy phones, although the exact placement of the slot is slightly different depending on which Galaxy model you have. In the Samsung Galaxy S5, for example, the SIM card slot is on the right, directly underneath the microSD card slot, whereas in the Samsung Galaxy III it is in the middle of the space above the battery. Insert Your SIM Card Once you have located the SIM card slot, you are ready to insert your SIM card. If there is already a SIM card in the slot, remove it by sliding it down toward the bottom of the phone. Note the position of the card as you remove it so you can insert the new one in the same way. If your phone does not have a SIM card currently installed, make sure you insert the new SIM card with the gold circuitry facing down and toward the top of the phone. After you have slid the SIM card into place, replace your and the phone's back cover. Activate Your SIM Card To activate your SIM card, simply power the phone on. Provided there are no problems, the phone should be in working order and have your phone number and your data plan with your service provider. If you receive an error, try replacing the SIM card, making sure you have inserted it with the proper orientation. You cannot put a SIM card from one service provider into a phone from another service provider, so if the phone still does not respond properly you may want to investigate this as a possibility. For example, you cannot insert your SIM card from an AT&T phone into a Samsung Galaxy from Verizon. In this example, you must use another AT&T phone or, or you need to acquire a Verizon SIM card. If you have never had a phone number or data plan assigned to your SIM card, you need to contact your service provider's customer support to get the phone number assigned and pick a data plan. Should you have any other difficulties activating your SIM card, you can also contact your provider's technical support and have them walk you through it. How to Buy Samsung Galaxy Smartphones on eBay You can purchase Samsung Galaxy smartphones, SIM cards, and a variety of accessories, including and, on eBay.
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March 2018
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